2022 - 2024

Mānawa Bay Brand Creation & Development

The Challenge

How to develop and market a new retail brand proposition for NZ when faced with a highly competitive market and tight economic climate. The brand had to resonate with the retail leasing marketing across Australia and New Zealand and connect with prospective shoppers both for opening and in the trading years ahead.

We needed to let the market know Mānawa Bay was launching to stimulate demand from prospective tenants in the consideration stage and those who may not yet be aware of the development. We needed a well planned and executed B2B and B2C plan

The Approach

I led the project to create a brand proposition, strategy and identity that intrinsically linked to the architectural retail development and the cultural significance of the land.  Tapping into the market and customer insights to craft an offering with a clear point of difference in the market.

In-depth customer research to support the offering and creation of a 2-year marketing roadmap for both B2B and B2C  The B2B plan needed to be tightly targeted to attract the tight leasing market in order to hit target leasing for success. A digital strategy across paid, owned and earned across channels and audiences across B2B & B2C and a website to support the offer to attract both tenants and customers.

Nothing quite like it

The work

The Results

Over 90% leased for the September 2024 opening, a phenomenal result, especially given the economic climate. The opening weeks smashed all footfall and transaction targets.

Engaged growing database across B2C and B2B with EDM open rates above norms at 65% average and social engagement metrics surpassing industry norms.

Growing brand awareness via Tracksuit tracking with positive customer sentiment.

manawabay.co.nz

Next Project

Next Project

An extension of the AKL Masterbrand project to evolve organisation values